It’s something about business ethics and empathy, if I must use a stronger word to describe the attitude that is often lacking in the modern entrepreneur’s universe. We live in the informational overload era and the least you can do to stop that madness is to be a little bit more consistent and respectful to the people you approach with your business offers. In the business world, we are stuck with an overflowing inbox, constant phone/video calls and a permanent presence of potential collaborations with only 1% of real business deals. “Strict to the point business proposition with a drop of empathy in delivery works wonders in the partnership management field.” Working hand in hand, we ensure informational support and smooth onboarding of their clients.Ĭhapter 2, as told by Alex, Business Development Director, EMEA region
#You shall not multipass professional#
It’s professional help just one call or message away. Being specialists in our niche, it is our duty to instruct them on banking regulation changes, new payment features, various cross-border payment methods and their availability for different business types and company jurisdictions. We communicate on a daily basis (or another agreed period of time – consistency is key)Īt MultiPass not only do customers get personal managers but partners as well. More perks go to the partners, who decide to use our services for their banking needs as they can open an account with us with no opening or maintenance fee. We also have cases when our clients ask us to recommend them to a good lawyer or a tax advisory firm – that’s when we help our partners get new clients too. We introduce our partners to a commission-based practice to reward them for both, bringing us customers (including customer transactions) and recommending new partners. Of course, a partnership is only successful if it brings tangible results. The common denominator is cross-border activities, international trade, the ‘go global’ approach – basically, everything that indicates the global scope. We most commonly welcome partners that fall into one of hese categories: incorporation agents, lawyers, accountants, tax advisors, wealth managers. People that provide various corporate services and work with international clients that need a banking service and a payment account to explore new markets. Partner contributions make up a big part of our success, we enjoy working with them! The relationship model we’ve built is based on real communication, mutual learning and earning. It’s a part of our culture that also extends to our employees and, of course, our partners. The “people at the core” approach we have at MultiPass is not reserved exclusively for our customers. “A partner is almost the same as a friend with one major exception: you both are not afraid to confess mutual benefit.” So, let us redress that balance, shall we? Chapter 1, as told by Katia, our Head of Partnership Division We tend to talk a lot about our team, product and clients, sometimes it feels that our partnerships (that beyond all doubt impact our company success massively) go unsung. It’s impossible to remove any of these three pillars from the picture. Grow your network of partners who invest their resources in spreading the message about you among their audience.Listen to and understand your clients to build a product that fully matches their needs.Form a highly motivated and close-knit team.It would be a lie to say that we build our services counting on our own efforts only – our strategy goes threefold:
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